At Coconent, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a refund under the conditions outlined below.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product package must be unopened and unused.
- The refund request must be made within 7 days of receiving the product.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact us at info@coconent.com within 7 days of receiving your order.
- Provide your order number and a brief explanation of the reason for the refund request.
- Once approved, we will provide instructions on how to return the product.
3. Return Shipping
- You will be responsible for covering the return shipping costs.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.
4. Processing Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will automatically be applied to your original method of payment.
5. Non-Refundable Items
Please note that we cannot offer refunds for:
- Opened or used products.
- Products returned after the 7-day refund window has passed.
6. Contact Us
If you have any questions or need further assistance with your refund request, feel free to contact us at info@coconent.com.