Welcome to Coconent.com, your trusted partner in premium products from OrgoCore Pvt. Ltd.. Our goal is to deliver your orders promptly, securely, and hassle-free. Please review our detailed shipping policy to understand how we handle your orders.
1. Shipping Locations
We ship to all major cities and towns across India. International shipping is not available at this time.
2. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and public holidays).
- You will receive an email notification once your order is shipped, along with a tracking number for your convenience.
3. Delivery Timeframes
- Standard Delivery: 5–7 business days (depending on your location).
Please note that delivery times may vary due to unforeseen circumstances such as natural calamities, strikes, or logistical challenges.
4. Shipping Charges
- Standard Shipping: Free for orders above ₹300. A flat fee of ₹50 is applicable for orders below this amount.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking ID via email/SMS. Use this ID to monitor the status of your shipment on our logistics partner’s website.
6. Packaging
We prioritize sustainable and secure packaging to ensure that your products arrive in excellent condition while reducing our environmental impact.
7. Delivery Issues
If you experience any of the following:
- Delayed Delivery: Contact us if your order hasn’t arrived within the promised timeframe.
- Damaged or Missing Items: Reach out within 48 hours of delivery with photos for immediate resolution.
- Incorrect Address: Ensure the shipping address provided is accurate. We are not responsible for orders shipped to incorrect or incomplete addresses.
8. Returns and Refunds
Please refer to our Return Policy for detailed information on eligible returns and refunds.
9. Contact Us
For shipping-related inquiries, please contact our customer support:
- Email: info@coconent.com
- Hours: Monday–Friday, 9 AM–6 PM
Thank you for choosing OrgoCore Pvt. Ltd.. We are committed to delivering a seamless shopping experience for all our valued customers.